The following terms used
throughout this document are defined here for the purposes of this document as
DELIVERY OF SERVICE
A. Practitioner: I shall
A1. Provide service to
clients solely in those areas in which I am competent to do so and for which I
carry relevant professional indemnity insurance.
“Competency” means adequate training, skills and experience but
need not exclude treating a client for a condition which the practitioner has
not treated before, provided that due diligence and professionalism is
A2. Act in a non-biased,
non-prejudicial manner towards all clients, providing those clients with an
identical quality of service and treatment irrespective of the many differences
which are to be found between clients, including but not restricted to: race,
gender, sexual orientation, disability etc.
A3. Present all services
and products in an unambiguous manner (to include any limitations and realistic
outcomes of treatment) and ensure that the client retains complete control over
the decision to purchase such services. N.B. Guarantees of either a cure or a
successful resolution of the problem/s presented shall not be offered.
A4. Have the necessary
qualifications and experience as required by the laws and customs of the
country or countries in which they practice.
A5. Always act within the
framework of the laws and customs currently in force within my own country or
C. I shall undertake to:
C1. Work in ways that will
promote client autonomy and well-being and maintain respect and dignity for the
C2. Remain aware of my own
limitations and wherever appropriate, be prepared to refer a client to another
practitioner (regardless of discipline) who might be expected to offer suitable
C3. Ensure that wherever a
client is seeking assistance for the relief of symptoms that are prolonged,
potentially life threatening in nature or are generally a cause for concern,
that unless already having done so, the client be advised to contact a
registered medical practitioner.
N.B. If there is any doubt
in my mind about whether any set of symptoms are a cause for concern or not, I
should always advise the client to see their registered medical practitioner.
N.B. It is in the interest
of both myself and the client that whenever a client is advised to seek medical
help, this advice is recorded on the client notes.
C4. Advise clients wherever
necessary, that their primary care-givers are their registered medical
C5. Never attempt to give a
medical diagnosis of symptoms or to give advice about treatments or medications
unless they have undergone relevant medical training.
C6. I will never knowingly
offer advice to a client which either conflicts with or is contrary to that
given by the client’s registered medical advisor/s.
C7. Use due care and
diligence and whatever techniques I am qualified to use to avoid creating undue
emotional or physical distress for the client.
C8 Take all reasonable care
to ensure the safety of the client.
C9 Refrain from using their
position of trust or confidence to:
C10.a Cross the commonly
understood professional boundaries appropriate to the practitioner/client
relationship or exploit the client emotionally, sexually, financially, or in
any other way whatsoever.
C11. Never protract
treatment unnecessarily and to terminate treatment at the earliest moment
consistent with the good care of the client.
C12. Maintain strict
confidentiality within the client/practitioner relationship, always provided
C12.a Such confidentiality
is not inconsistent with the practitioner’s own safety
C12.b Such confidentiality
is not inconsistent with the safety of the client, the client’s family members
or other members of the public
C12.c Such confidentiality
is not in contravention of any legal action (i.e. criminal, coroner or civil
court cases where a court order is made demanding disclosure) or legal
requirement (e.g. Children’s Acts etc.)
C12.d The limits of such
confidentiality is explained fully to the client.
C13. Ensure that client
notes and records be kept secure and confidential and that the use of both
manual and computer records remains within the terms of the Data Protection
N.B. Manual records should
always be locked away when not in use and those held on computer should be
password coded. The practitioner should provide, in advance, arrangements for
the secure disposal of all client records in case of their permanent incapacity
C15. Recognise that the
maintenance of case note should include personal details, history, diagnosis
and/or identification of problem areas; programme of sessions as agreed between
practitioner and client (if any),
G: SUPERVISION & CONTINUING PROFESSIONAL
In accordance with BACP
(British Association for Counsellors and Psychotherapy) my governing body, I
am expected to maintain and improve my
level of skills and professional competence, known as CPD (Continual Professional
Development). I also have clinical supervision once a month, where sometimes,
not always, I may discuss the work we do with my supervisor. This is so I can
offer you the best possible service. I will only ever use your first name, so
will remain confidential.